Refund Policy

Last updated: October 28, 2026

1. Overview

Red Jaguar Agency (“we,” “us,” or “our”) sells digital plugins and software licenses through https://redjaguar.agency/plugins.

This policy explains our refund process for digital products and annual update licenses.

2. Perpetual Plugin License

Unless otherwise stated on the applicable product page, purchasing a plugin grants the customer a perpetual license to use the version purchased, subject to the applicable license terms.

Customers retain the right to use and redownload their licensed version even if their annual update license expires or is not renewed.

3. Annual Updates and Support

Annual update licenses provide access to eligible software updates and technical support during the active license period, as described on the product page.

When an annual update license expires without renewal:

• The customer retains the right to use the previously purchased plugin.

• The customer may continue to access and redownload the licensed version through the available download process.

• Access to future updates and technical support ends until the update license is renewed.

4. Refund Requests

Customers may request a refund within 14 days of the original purchase by contacting us. Requests will be reviewed according to the circumstances, the product purchased, and applicable law.

Any refund eligibility conditions disclosed at checkout will apply to the extent permitted by law. Nothing in this policy limits mandatory consumer rights.

5. Annual Renewals and Cancellations

Annual update licenses may be renewed manually or automatically, depending on the option selected at checkout.

Automatic renewal terms, including the renewal price, billing frequency, and cancellation process, will be disclosed before the customer authorizes recurring payments.

Customers may cancel future automatic renewals. Cancellation stops future renewal charges but does not revoke the perpetual license to use or redownload the previously purchased plugin.

If an update license expires, updates and technical support remain unavailable until the license is successfully renewed.

6. Technical Issues

If a plugin does not function substantially as described, please contact us with details of the issue. We will make reasonable efforts to investigate and assist.

Any applicable remedies will be determined in accordance with our policies.

7. How to Request a Refund

Email info@redjaguar.agency with the subject “Refund Request.”

Please include:

• Your name and purchase email address.

• Your order number or payment receipt.

• The plugin purchased.

• A brief explanation of your request.

We aim to respond within 3–5 business days. Approved refunds will generally be returned to the original payment method, subject to payment provider processing times.

8. Contact

Red Jaguar Agency
Website: https://redjaguar.agency/
Email: info@redjaguar.agency
Address: 4214 West Wendover Ave. #1255, Greensboro, NC 27407, USA